Shipping policy

At AlexShogun.store, we are committed to providing you with excellent service, which includes secure shipping with tracking for all orders. We're excited to offer SECURE Free International Standard Shipping on all purchases!

We have selected shipping options that provide a tracking number so you can monitor your shipment as it travels directly to your doorstep.

International Standard Shipping

We utilize Priority Mail International to provide the most affordable and reliable shipping prices.

  • Processing Time: It typically takes 1–5 business days to process and prepare your order for shipment after it's received.
  • Delivery Time: Delivery can range from 5–12 business days, depending on your proximity and destination country. Please note that we do not deliver on Sundays or holidays, and this service does not have a specific guaranteed delivery date.
  • Legacy Collection Items: Great news for our Legacy Collection customers! These special items ship faster from our dedicated warehouses in the UK, Canada, and USA, with an expected delivery within 3–6 business days.
  • Signature Confirmation: For security, we may elect to use a shipping method that requires a signature upon receipt, based on the total value of your order.
  • Direct Tracking Request: If you want to ensure your international package is shipped with tracking confirmation delivered directly to your door, you can make a direct request with customer service at support@alexshogun.store.

Upgraded Shipping

For guaranteed delivery times, expedited service, or specific shipping needs, please contact our customer service team at support@alexshogun.store. We would be happy to explore alternative shipping options with you.

Important: Customs, Duties, and Taxes

As an international retailer, it's important for our customers to be aware of their local import regulations.

  • Liability: Due to differing international customs processes, AlexShogun.store cannot be held liable for any packages shipped via this method once it has left our warehouse.
  • Customs Fees/Taxes: Please be aware that your order may be subject to import taxes, customs duties, and fees levied by the destination country's government.
  1. These charges are not included in the purchase price or shipping cost.
  2. The customer (recipient) is responsible for paying these fees upon receipt of the product. Payment is required by your local government/customs agency for the item to be released for final delivery. We encourage you to check with your country's customs office to determine what these additional costs will be prior to purchasing.

Tracking Your Order

Once your item ships, you'll receive an email with a tracking number to monitor its journey.

  1. Check Online: You can always check the status of your order on our Order Tracking page: https://alexshogun.store/tools/ordertracking.
  2. Need Help? Should you run into any tracking issues, please first contact the shipping carrier directly to file a complaint report, as they handle the physical transit. Alternatively, you can Chat with Us directly on the Website for assistance.